Aurum Dental Terms and Conditions

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At Aurum Dental, we are committed to providing high-quality, ethical, and patient-centred dental care. These Terms and Conditions govern your use of our website and outline the conditions under which we provide our services.

By accessing our website, submitting an enquiry, or booking an appointment, you agree to be bound by these Terms. If you do not agree, you should refrain from using our website or services.

These Terms should be read in conjunction with our Privacy Policy and any other clinical or consent documentation provided to you.

Use of Our Website

Our website is intended to provide general information about our services, treatments, and clinic.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not:

  • Attempt to gain unauthorised access to the website or its systems

  • Introduce viruses, malware, or harmful material

  • Use the website for fraudulent, misleading, or unlawful purposes

  • Copy, reproduce, or distribute website content without permission

We reserve the right to restrict or terminate access where misuse is identified.

Medical Information Disclaimer

All content on this website is provided for general informational purposes only and does not constitute medical or dental advice.

Website content is not a substitute for a clinical consultation, diagnosis, or personalised treatment plan.

You should always seek professional advice from a qualified dental practitioner regarding your oral health.

In dental emergencies, you should contact a dental professional or emergency services immediately.

Appointments and Bookings

Appointment requests can be made via our website, telephone, email or in person.

Submitting a request does not guarantee appointment availability. All appointments are subject to confirmation by our team.

We reserve the right to:

  • Reschedule or cancel appointments where necessary

  • Refuse appointments where clinically or operationally appropriate

  • Request medical or personal information relevant to treatment

Patients are responsible for providing accurate and up-to-date contact information.

Cancellations and Missed Appointments

We require at least 48 hours’ notice for cancellations or rescheduling.

Missed appointments and appointments cancelled within 48 hours may incur a charge. Our standard charge is £2 per minute of surgery time missed or cancelled.

Missed appointments without notice may also incur a charge.

Repeated missed appointments may result in:

  • Requirement for prepayment for future bookings

  • Restriction or removal from our patient list

This policy ensures fair access to appointments for all patients.

Fees and Payments

All treatment fees will be clearly explained prior to treatment.

  • Fees may vary depending on clinical complexity

  • Written treatment plans will be provided where appropriate

  • Payment is typically required on the day of treatment unless otherwise agreed

We reserve the right to update fees at any time. Any changes will be communicated prior to treatment where applicable.

Deposits and Treatment Security

Certain treatments may require a deposit to secure an appointment.

Deposits:

  • May be non-refundable depending on treatment type

  • May be transferred if sufficient notice is given

  • May be forfeited in the event of non-attendance

This ensures clinical time is reserved appropriately and fairly.

Clinical Responsibility and Consent

Before any treatment is carried out, informed consent will be obtained.

By consenting to treatment, you confirm that you:

  • Understand the proposed treatment and alternatives

  • Have been informed of potential risks and benefits

  • Have provided accurate medical and dental history

All dental treatments carry inherent risks, and results may vary between individuals.

Treatment Outcomes

While we aim to achieve the highest standard of care, dental treatment outcomes cannot be guaranteed.

Factors such as healing response, oral hygiene, and individual anatomy may influence results.

Additional treatment or adjustments may be required following initial procedures.

Patient Responsibilities

Patients are responsible for:

  • Attending scheduled appointments on time

  • Following all clinical advice and aftercare instructions

  • Providing accurate medical and dental information

  • Maintaining good oral hygiene and routine care

Failure to comply may affect treatment outcomes.

Infection Control and Safety

We follow strict infection prevention and control protocols in line with UK healthcare standards.

Patients must:

  • Follow all clinic safety instructions

  • Disclose relevant medical or infectious conditions

  • Treat staff and other patients with respect

We reserve the right to refuse treatment where safety may be compromised.

Zero Tolerance Policy

We operate a zero-tolerance policy towards:

  • Abusive, aggressive, or threatening behaviour

  • Discrimination of any kind

  • Disruptive conduct within the clinic or online communications

Any such behaviour may result in immediate termination of services.

Website Availability

We aim to ensure our website is accessible at all times.

However, we do not guarantee uninterrupted access and are not liable for:

  • Temporary downtime

  • Technical errors

  • Maintenance interruptions

Intellectual Property

All content on this website, including text, images, branding, logos, and design, is the property of Aurum Dental unless otherwise stated.

You may view and download content for personal use only.

You must not:

  • Copy or reproduce content for commercial use

  • Modify or distribute content without written permission

Third-Party Links

Our website may contain links to third-party websites for convenience.

We are not responsible for:

  • The content of external websites

  • Their privacy practices

  • Any loss or damage arising from their use

Accessing third-party websites is done at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Aurum Dental shall not be liable for:

  • Any indirect or consequential loss

  • Any reliance placed on website information

  • Any temporary website unavailability

Nothing in these Terms excludes liability for death, personal injury, or fraud.

Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Any changes will be posted on this page with an updated revision date.

Continued use of the website indicates acceptance of any updated Terms.

Governing Law

These Terms and Conditions are governed by the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Aurum Dental

56 York Road, Acomb

York, YO24 4LZ

Telephone: 01904 798315

Email: [email protected]

56 York Road, Acomb, York, YO24 4LZ

How to Find Us:

Parking is available nearby at Morrisons Supermarket (5-minute walk)

© 2026 Aurum Dental. All Rights Reserved. | Last Updated: 2 September 2026